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Frequently Asked Questions
Q1: Can I get samples for testing?
Sure, we can provide samples. Standard samples may be free (freight cost by customer), and custom designs are refundable when order reaches a certain quantity.
Q2: How long is the delivery time?
Generally 7-15 days if the items are in stock. Custom orders typically take 25-35 days depending on complexity.
Q3: Do you offer OEM or customized packaging?
Yes, we offer full OEM services including logo printing and customized packaging according to your specific requirements.
Q4: What are your payment terms?
Usually a 30% deposit before production, with the balance paid before shipping. Small orders may require full payment upfront.
Q5: Why choose your products over others?
We focus on high-quality workmanship and materials. We ensure professional inspection and provide excellent pre-sales and after-sales support.
Q6: Do you provide discounts for bulk orders?
Yes, our policy is that larger quantities receive more competitive pricing. We will quote the best price based on your order volume.
Nova Glass Door
